Privacy Policy

Last updated: June 5, 2026  ·  Effective: June 5, 2026

Summary of Key Points

• What we collect: Names, emails, phone numbers, payment info, passport numbers, travel details, and other info you provide.
• Why we collect it: To provide our personal assistance services, process payments, and communicate with you.
• Who sees it: Your assigned assistant (only what's needed for your tasks), and third-party services like Stripe.
• We never sell your data.
• Your rights: You can access, correct, or delete your data at any time.

1. What Information We Collect

Information you provide directly

• Names, email addresses, phone numbers
• Mailing and billing addresses
• Debit/credit card numbers (handled by Stripe)
• Usernames and passwords
• Job titles and contact preferences
• Passport numbers and travel loyalty program numbers
• Date of birth
• Family member information (names, ages, travel details)
• Health and insurance information (stored in your Vault)
• Any content you share in task descriptions or messages

Sensitive information

With your consent, we may collect and process sensitive information including health data, financial data, passport numbers, account login credentials, and personal data relating to children (family vault). This information is used solely to complete your tasks.

Payment data

Payment information is handled and stored by Stripe. We do not store your full card details. You can review Stripe's privacy policy at stripe.com/privacy.

Social login data

If you register using Google or Apple, we receive basic profile information (name, email, profile photo) from those providers.

2. How We Use Your Information

• To create and manage your account
• To deliver and complete your requested tasks
• To process payments and manage subscriptions
• To communicate with you about your tasks and account
• To send marketing and promotional emails (you can opt out anytime)
• To respond to your inquiries and support requests
• To improve our services and user experience
• To protect our platform from fraud and abuse
• To comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Your assistant: Only the information needed to complete your specific task
• Stripe: For payment processing
• Service providers: Supabase (database), Stream (messaging), Firebase (notifications) — bound by confidentiality agreements
• Legal requirements: If required by law or to protect our legal rights
• Business transfers: In the event of a merger or acquisition

4. Cookies & Tracking

We use cookies and similar tracking technologies to maintain the security of our services, save your preferences, and assist with basic site functions. You can control cookie settings through your browser. For more details, see our Cookie Policy.

5. Social Logins

If you sign in using Google or Apple, we only use the information provided by those services to create and manage your account. We do not post to your social accounts or access contacts without your explicit permission.

6. How Long We Keep Your Data

We retain your personal information for as long as your account is active. When you delete your account, we will delete or anonymize your data, except where retention is required by law (e.g. tax records).

7. How We Keep Your Data Safe

We implement appropriate technical and organizational security measures to protect your information, including encrypted storage (Supabase), secure payment processing (Stripe), and SSL encryption on our website. However, no system is 100% secure — please use a strong password and keep your credentials private.

8. Children's Privacy

Handled is not directed at children under 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at pildercg@icloud.com.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent at any time
• Lodge a complaint with your state's attorney general

To exercise any of these rights, email us at pildercg@icloud.com or visit your account settings.

Opting out of marketing

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. You will still receive essential account and service communications.

10. US State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Virginia, or any other US state with specific privacy laws, you have additional rights including the right to know, access, correct, and delete your personal data, and to opt out of the sale of personal information. We do not sell personal information.

To submit a data request, email pildercg@icloud.com.

11. Do Not Track

Our website does not currently respond to Do Not Track (DNT) signals. If an industry standard for DNT is adopted, we will update this policy accordingly.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notification. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact Us

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See also: Terms of Service  ·  Cookie Policy